Nutramount – Terms & Conditions

Welcome to the Nutramount website (“we”, “us”, “our”). By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order. If you do not agree to these Terms, you should not use this website.

1. ABOUT US

This website is operated by Nutramount.
Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Nutramount.

Website: www.nutramount.com
Customer Service Email: KathleenDeirdre79@outlook.com

2. USE OF THE WEBSITE

2.1 You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

2.2 We reserve the right to modify, suspend, or withdraw this website or any part of its content at any time without notice.

2.3 All content on this website, including text, images, logos, graphics, product descriptions, and layout, is the property of Nutramount and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

3. PRODUCT INFORMATION

3.1 We take reasonable care to ensure that product descriptions, images, and pricing are accurate. However, minor variations in appearance may occur due to screen settings or manufacturing processes.

3.2 All products are subject to availability. We reserve the right to discontinue or limit any product at any time without notice.

4. PRICING & PAYMENT

4.1 All prices are displayed in the currency shown on the website unless otherwise stated.

4.2 Prices may change at any time; however, the price shown at checkout will be the final price charged.

4.3 Payment must be made in full at the time of ordering using the payment methods available at checkout.

5. ORDERING & CONTRACT

5.1 After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

5.2 A legally binding contract is formed only when your order has been dispatched.

5.3 We reserve the right to refuse or cancel an order if:

  • A product is out of stock

  • Payment authorization fails

  • Fraudulent or unauthorized activity is suspected

  • There is an error in pricing or product information

Any payments taken for cancelled orders will be refunded.

6. SHIPPING & DELIVERY

6.1 Delivery times are estimates only and may vary due to courier delays, customs clearance, or circumstances beyond our control.

6.2 Risk of loss or damage passes to you once the order has been delivered to the address provided at checkout.

7. RETURNS & REFUNDS POLICY

At Nutramount, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a straightforward return process under the conditions below.

7.1 Return Eligibility

  • Returns must be requested within 30 days of purchase

  • Products must be unused, in their original packaging, and in resalable condition

  • Returns that do not meet these requirements may be refused

7.2 How to Initiate a Return

To initiate a return, please contact our customer service team at:

📧 KathleenDeirdre79@outlook.com

Please include:

  • Your order number

  • The reason for return

Once approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

7.3 Return Shipping Responsibility

  • You are responsible for the cost of return postage

  • We strongly recommend using a trackable shipping service and keeping proof of postage

  • Please ensure returned items are securely packaged to prevent damage during transit

Nutramount is not responsible for returns lost or damaged in transit.

7.4 Refunds

7.4.1 Once your return has been received and inspected, a refund will be issued excluding original shipping costs.

7.4.2 You must inform us whether you would like your refund to be:

  • Returned to your original payment method / bank account, or

  • Issued as store credit on your Nutramount customer account

7.4.3 If requesting a bank transfer refund, please provide:

  • Your IBAN

  • Your bank’s SWIFT/BIC code

7.4.4 Please allow 2–3 weeks for Nutramount to process your return and issue your refund after receipt of the returned item.

7.5 Exchanges

Unfortunately, we are unable to offer exchanges.

If you wish to purchase a different product, please:

  • Return the original item for a refund, and

  • Place a new order online at www.nutramount.com

8. FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please contact our customer service team promptly with your order details and clear photographs. We will assess the issue and provide an appropriate resolution in accordance with applicable consumer laws.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Nutramount shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products

  • Our total liability for any claim shall not exceed the price paid for the product concerned

Nothing in these Terms excludes liability where it cannot legally be excluded.

10. INTELLECTUAL PROPERTY

All trademarks, designs, logos, images, and website content are the property of Nutramount or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

11. PRIVACY

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

12. GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Nutramount operates. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts.

13. CONTACT US

If you have any questions regarding these Terms & Conditions, returns, or your order, please contact us:

📧 Email: KathleenDeirdre79@outlook.com
🌐 Website: www.nutramount.com